About Chargebacks

A chargeback occurs when a customer disputes a transaction with their bank or credit card issuer, resulting in a reversal of funds from the merchant’s account. However, chargebacks can also negatively impact businesses, especially when disputes are fraudulent or stem from avoidable misunderstandings.
Chargebacks by the Numbers Infographic

How Does a Chargeback Work?

Flow of a Chargeback Infographic

Chargeback Prevention

TRX’s Chargeback Manager offers an end-to-end chargeback management experience to help merchants protect their revenue. It includes a chargeback prevention feature that’s geared toward helping merchants to deflect or reduce chargebacks as they come in through the banks.

Key Features

  • Integration to Verifi CDRN and Ethoca Alerts
  • VISA Rapid Dispute Resolution (RDR)
  • Allows the merchant 48-72 hours to respond and resolve the issue before it becomes a chargeback
  • Pulls over info into Chargeback Manager for an end-to-end chargeback management experience

A closeup of a credit card with a locked padlock sitting on top of it
A closeup of a person’s hand giving an orange credit card to a cashier

Benefits

  • Avoid chargeback fees
  • Avoid losing revenue for disputed transactions
  • Avoid ending up on card brand watchlists for having a high chargeback rate

To learn more about how TRX’s chargeback prevention and management solutions can help protect your revenue, contact us today.